I have to now post a statment saying that Intact Insurance DID ultimately listen to me, and took my word for the truth and combined with my statements, evidence consisting of pictures and police report, along with talking to the officer involved, they have issued a judgement of NOT AT FAULT.
I have to say, we've had a really good go of things with Intact and while I was uncertain there for a bit, they came out on top with me.
Thank goodness the truth was finally revealed.
Friday, January 20, 2012
Wednesday, January 18, 2012
Tired of companies taking advantage
More and more these days I am hearing of big companies taking advantage of the little guy.
Again, just my luck, I had someone SCREW me over. Snow blowing the driveway this morning, with my already finiky snow blower, and I ran over a newspaper. Like REALLY?! Unwrapped. Wasn't there at 6:30 pm last night but even with the snow, my carrier had the BRAINS to think I needed a frozen or otherwise sopping wet newspaper - in the middle of my driveway. Only at this point, it was buried under a foot of snow!!
So of course, it clogged the auger and the snowblower was screwed. Well it wasn't just stuck in there, it was wedged in so deep it took cutting it with a saw out - and an hour and a half of labour!!
Delivery policy states: papers are to be delivered as close to the front door as possible to keep dry from the elements. (Right from the handbook they give carriers!)
SOOOOOO, here's MY letter to them!!!
Again, just my luck, I had someone SCREW me over. Snow blowing the driveway this morning, with my already finiky snow blower, and I ran over a newspaper. Like REALLY?! Unwrapped. Wasn't there at 6:30 pm last night but even with the snow, my carrier had the BRAINS to think I needed a frozen or otherwise sopping wet newspaper - in the middle of my driveway. Only at this point, it was buried under a foot of snow!!
So of course, it clogged the auger and the snowblower was screwed. Well it wasn't just stuck in there, it was wedged in so deep it took cutting it with a saw out - and an hour and a half of labour!!
Delivery policy states: papers are to be delivered as close to the front door as possible to keep dry from the elements. (Right from the handbook they give carriers!)
SOOOOOO, here's MY letter to them!!!
January 18, 2012
Jennifer Harris
Manager of Distribution
Barrie Advance
21 Patterson Road
Barrie ON L4N 7W6
Dear Ms. Harris:
This letter is to complain about service I recently received from The Barrie Advance delivery carrier for my area.
This morning, after the tremendous snowfall we endured last night, I naturally fired up our snow blower to plow our driveway. It was more than a shock to me when half way finished my driveway my snow blower refused to work. I turned it off and noticed that there was a newspaper stuck deep in the blades of the plow. I could not remove it as best I tried. At that point, I called a family member to come over and see if we could resolve the problem on our own.
The newspaper was so deep in the plow that a repair company had to be called and the front of the blower taken apart to remove the paper. What good is a newspaper soaked on my driveway going to do me? It certainly would not be legible to read if I HAD found it under the 14 inches of snow we had in our driveway. I understand that it is carrier policy to deliver newspapers on the front step of customer’s homes. Certainly with the weather we’ve been having delivering a newspaper, unwrapped, to a driveway proves useless.
I have included an invoice for the company that came and fixed the snow blower, along with a piece of the paper that was pulled from the auger, showing last night’s date. As of 6:30 pm last night when I arrived home, there was no paper in my driveway. I expect that you will take care of this repair seeing as The Barrie Advance is culpable due to delivery regulations not being adhered to.
I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want a repeat occurrence of this sort, I am requesting delivery of the paper be terminated immediately, and I expect a full refund for my repairs. I will be informing my friends and family about this experience.
Sincerely,
Krista Birkbeck
Thursday, January 12, 2012
So frustrated, tired and just downright sad.
I'm not normally a 'woe is me' sort of person. Or at least I sure HOPE I don't come across that way, but today, this week, is really one of those weeks.
I was in a car accident over the holidays. I was travelling northbound on hwy 400 in the center lane when a burgundy van in the right hand slow lane veered into my lane. I moved over slightly to try and accomodate him while laying on my horn. He continued to travel into my lane, hitting me and knocking me into the fast lane - into another car - of course.
We all pulled over to the side of the highway and got out to make sure everyone was okay. The damage for the most part is minimal. The burgundy van guy says we should not call the cops and just exchange information. I am mostly concerned at this point at being at the side of a very busy highway in bad road conditions. (It was snowing quite heavily, and already dark). We told him we ARE going to call the police and ask if we can travel to the next exit and deal with it there. I myself called 911 and they transferred me to the police and the police informed me travelling to the next exit was fine.
ALL THREE of us travelled to the next exit and got off. The burgundy van guy gets out and asks me why I swerved into his lane. ARE YOU KIDDING ME?! I asked him if he heard my horn and for a split second he said yes, but then quickly changed his answer to no. Of course. Why would I honk if I were veering? I WOULDN'T. So he HAS to say he didn't hear it.
For some reason, his car has no apparent damage. Keeping in mind, its dark, snowing heavily, and he has a dark vehicle. The OPP arrive, and barely look at his vehicle, barely talk to him and LET HIM GO. The cop doesn't REALLY listen to my story, doesn't even LOOK at the damage on the right hand side of my car and hands me an incomplete report. No accident details, only the information of me and the person I was knocked into.
The person I was knocked into says he didn't see the first vehicle - of course because I was between him and the other vehicle.
So now, my insurance company is placing ME at fault. I did have an at fault accident in April of this year, so 2 at fault accidents (okay with a couple of minor speeding tickets) equals....drum roll please.....
NO INSURANCE FOR KRISTA.
Facility. That's who will take me. At a whopping $10K a year.
Do I lie down and accept that? NO, of course not. I march my butt down to the OPP office, two kids in tow, and ask to speak to a supervisor.
"What's this concerning?"
"An accident I was in."
"Well you can only speak to the officer who took the report."
"But it's that officers actions that I want to complain about."
"Well you can talk to that officer and ask him why he let the other car go"
"Well then let me speak to your supervisor"
"No" she says from behind her bullet proof glass.
"Okay then I want to speak to the chief of police"
HUGE EYE ROLLING. "haha, NO. You can request the officer who was at the scene to call you back. That's it."
She walks away.
ARE YOU FREAKING KIDDING ME?!?!?!?!?!!!!!
Talk to insurace adjuster. He heard my story once. Doesn't understand why the other vehicle is not on the report. And the LOVELY man I got pushed into simply 'forgets' to mention the third vehicle. AWESOME.
NO ONE IS LISTENING TO ME. I have damage on my right side. How hard would I have to hit someone in the slow lane to bounce all the way over to the fast lane and hit him?? Is it not more plausable that I was already near the fast lane when I got bumped? And the MINOR damage I have would tend to support that. If I was in the slow lane and hit him hard enough to bounce over to the fast lane, woulndn't I have more damage? And SURELY he would have some too. But he doesn't. Because I was already in the leftmost part of my lane to try to avoid an accident. One little bump was all it took to get me into the fast lane.
WHY CAN NO ONE ELSE SEE THIS?????
And Paul cannot be a witness for me. It keeps getting better!!
So today I called a lawyer. I just cannot be put into Facility insurance for FIVE years at $10K a year because someone LIED. If it was my fault, I would be kicking myself, really annoyed with myself and say, "well you deserve it" but how and why do I deserve someone to LIE about something and get screwed because of it.
Is that what the world is coming to? Insurance says if two stories differ, both parties are at fault. So the moral of the story is, if you have an accident and you're at fault, just lie about it because then, at least you're only partially at fault. And if you're really lucky, if you lie to the same cop I got, he'll just let you go.
GRRRRRRRRRRR.
<end rant>
I was in a car accident over the holidays. I was travelling northbound on hwy 400 in the center lane when a burgundy van in the right hand slow lane veered into my lane. I moved over slightly to try and accomodate him while laying on my horn. He continued to travel into my lane, hitting me and knocking me into the fast lane - into another car - of course.
We all pulled over to the side of the highway and got out to make sure everyone was okay. The damage for the most part is minimal. The burgundy van guy says we should not call the cops and just exchange information. I am mostly concerned at this point at being at the side of a very busy highway in bad road conditions. (It was snowing quite heavily, and already dark). We told him we ARE going to call the police and ask if we can travel to the next exit and deal with it there. I myself called 911 and they transferred me to the police and the police informed me travelling to the next exit was fine.
ALL THREE of us travelled to the next exit and got off. The burgundy van guy gets out and asks me why I swerved into his lane. ARE YOU KIDDING ME?! I asked him if he heard my horn and for a split second he said yes, but then quickly changed his answer to no. Of course. Why would I honk if I were veering? I WOULDN'T. So he HAS to say he didn't hear it.
For some reason, his car has no apparent damage. Keeping in mind, its dark, snowing heavily, and he has a dark vehicle. The OPP arrive, and barely look at his vehicle, barely talk to him and LET HIM GO. The cop doesn't REALLY listen to my story, doesn't even LOOK at the damage on the right hand side of my car and hands me an incomplete report. No accident details, only the information of me and the person I was knocked into.
The person I was knocked into says he didn't see the first vehicle - of course because I was between him and the other vehicle.
So now, my insurance company is placing ME at fault. I did have an at fault accident in April of this year, so 2 at fault accidents (okay with a couple of minor speeding tickets) equals....drum roll please.....
NO INSURANCE FOR KRISTA.
Facility. That's who will take me. At a whopping $10K a year.
Do I lie down and accept that? NO, of course not. I march my butt down to the OPP office, two kids in tow, and ask to speak to a supervisor.
"What's this concerning?"
"An accident I was in."
"Well you can only speak to the officer who took the report."
"But it's that officers actions that I want to complain about."
"Well you can talk to that officer and ask him why he let the other car go"
"Well then let me speak to your supervisor"
"No" she says from behind her bullet proof glass.
"Okay then I want to speak to the chief of police"
HUGE EYE ROLLING. "haha, NO. You can request the officer who was at the scene to call you back. That's it."
She walks away.
ARE YOU FREAKING KIDDING ME?!?!?!?!?!!!!!
Talk to insurace adjuster. He heard my story once. Doesn't understand why the other vehicle is not on the report. And the LOVELY man I got pushed into simply 'forgets' to mention the third vehicle. AWESOME.
NO ONE IS LISTENING TO ME. I have damage on my right side. How hard would I have to hit someone in the slow lane to bounce all the way over to the fast lane and hit him?? Is it not more plausable that I was already near the fast lane when I got bumped? And the MINOR damage I have would tend to support that. If I was in the slow lane and hit him hard enough to bounce over to the fast lane, woulndn't I have more damage? And SURELY he would have some too. But he doesn't. Because I was already in the leftmost part of my lane to try to avoid an accident. One little bump was all it took to get me into the fast lane.
WHY CAN NO ONE ELSE SEE THIS?????
And Paul cannot be a witness for me. It keeps getting better!!
So today I called a lawyer. I just cannot be put into Facility insurance for FIVE years at $10K a year because someone LIED. If it was my fault, I would be kicking myself, really annoyed with myself and say, "well you deserve it" but how and why do I deserve someone to LIE about something and get screwed because of it.
Is that what the world is coming to? Insurance says if two stories differ, both parties are at fault. So the moral of the story is, if you have an accident and you're at fault, just lie about it because then, at least you're only partially at fault. And if you're really lucky, if you lie to the same cop I got, he'll just let you go.
GRRRRRRRRRRR.
<end rant>
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